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Refund Policy

Refund Policy 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase and trackable/signed for service must be used to return  

There are certain situations where only partial refunds are granted: (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days. 


Exchanges (if applicable) 
We only replace items for free if they are defective or damaged.If you have changed your mind about the product and it is returned at your cost unused, we will refund the cost of the item less our postage costs. If you need to return an item, send us an email at and send your item to: Latex Craft Moulds,  15 Coronation Drive, Felixstowe, Suffolk IP11 2NU  United Kingdom


To return your product, you should mail your product to: Latex Craft Moulds, 15 Coronation Drive Felixstowe Suffolk IP11 2NU


You will be responsible for paying for your own shipping costs for returning your item if you have changed your mind regarding your purchase Shipping costs are only refundable if the item was damaged on receipt or an item was sent by us in error, and is returned to us unused 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item back t us, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item, unless we have signed for it x

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